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Frequently Asked Questions

Q1: What is the name of your company?

A: Our company is called Aankona.

Q2: Where are you located?

A: We are located at 123E, Ishani Apartment, Garfa Main Rd, Jadavpur, Kolkata, 700075,West Bengal, India.

Q3: What are your hours of operation?

A: We are open 24X7.

Q4: Do you have an online store?

A: Yes, you can shop our collections online at various online stores.

Baro Market





Q5: What types of products do you offer?

A: We offer a variety of fashion items including women's clothing, accessories, shoes, and handbags.

Q6: Do you offer custom or personalized items?

A: Yes, we offer custom and personalized items. Please visit our Custom Orders section or contact us directly for more details.

Q7: Are the products you sell ethically sourced?

A: We are committed to ethical sourcing and ensure that our products are made with high-quality, sustainable materials.

Q8: How can I place an order?

A: You can place an order online through our website or visit us in-store.

Q9: What payment methods do you accept?

A: We accept all major credit cards, Razor pay and other secure payment methods.

Q10: Do you offer international shipping?

A: Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.

Q11: How long will it take to receive my order?

A: Orders typically process within 3 days and shipping times vary depending on your location. For domestic orders, please allow 15 days. For international orders, please allow 30 days.

Q12: What is your return policy?

A: We accept returns within 10 days of purchase for a full refund or exchange. Items must be unused, unworn, and in their original packaging with all tags attached.

Q13: How do I return an item?

A: To return an item, please follow the instructions on our terms and condition page or contact our customer service team for assistance.

Q14: Can I exchange an item for a different size or color?

A: Yes, exchanges are possible within 10 days of purchase. Please contact us to check the availability of the desired size or color.

Q15: How can I contact customer service?

A: You can reach our customer service team via email at aankona.design@gmail.com or by phone at 8100388380. Our team is available 24X7 to assist you.

Q16: Do you offer gift cards?

A: Yes, we offer gift cards in various denominations. They can be purchased online or in-store.

Q17: How can I stay updated on new arrivals and promotions?

A: Subscribe to our newsletter, follow us on social media, or check our website regularly for the latest updates and promotions


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